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PRIVACY POLICY

DynaTrail Dispatch

Effective Date: February 13, 2026

1. Introduction

DynaTrail Dispatch (“DynaTrail”, “we”, “us”, or “our”) respects your privacy and is committed to protecting personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website and software platform (the “Service”).

By using the Service, you agree to the practices described in this Policy.

2. Information We Collect

We collect information necessary to operate a transportation dispatch and billing platform.

A. Account Information

  • Name
  • Company name
  • Email address
  • Phone number
  • Login credentials

B. Operational Data

  • Dispatch records
  • Client and consignee information
  • Carrier records
  • Driver records (including license details and employment-related data)
  • Equipment details
  • Terminal information
  • Trip data (pickup/delivery, rates, customs brokers)
  • Uploaded documents (PODs, BOLs, customs documents, invoices)

C. Financial Data

  • Subscription payment details processed via Stripe
  • Billing contact information
  • Transaction history

We do not store full credit card numbers. Payment processing is handled by Stripe.

D. Usage & Analytics Data

  • IP address
  • Browser type
  • Device type
  • Pages visited
  • Session activity
  • Referring URLs

This data is used to improve system performance and usability.

3. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Maintain login sessions
  • Improve platform performance
  • Analyze site usage
  • Support system functionality

You may disable cookies in your browser settings; however, portions of the Service may not function properly without them.

4. How We Use Information

  • Operate and provide the Service
  • Process subscription payments
  • Sync data with third-party integrations
  • Send operational emails (invoices, confirmations, documents)
  • Send product update communications
  • Improve platform functionality
  • Maintain system security

We do not sell personal or business data.

5. Communications

The Service enables operational emails including:

  • Rate confirmations
  • Carrier confirmations
  • Driver notifications
  • Invoices
  • Bills of lading
  • Customs documentation

We may also send account-related communications and product update emails.

You may unsubscribe from non-operational update emails at any time.

6. Third-Party Service Providers

We use trusted third-party providers to operate the Service:

Stripe
Processes subscription payments. Stripe may collect and process billing information in accordance with its own Privacy Policy.

QuickBooks
Used for accounting integrations. Information synced to QuickBooks is governed by QuickBooks’ policies.

Amazon Web Services (AWS)
Hosts application infrastructure and data storage (United States region – San Francisco).

We are not responsible for the independent privacy practices of these providers.

7. Data Storage & Security

Data is hosted in the United States.

We implement commercially reasonable safeguards including:

  • Encryption at rest
  • HTTPS encryption in transit
  • Role-based access controls
  • Authentication protections

No system is completely secure. We cannot guarantee absolute security.

8. Cross-Border Data Transfers

Because our infrastructure is hosted in the United States, your information may be transferred to and stored outside of your country of residence.

By using the Service, you consent to this transfer.

9. Data Retention

We retain information for as long as necessary to:

  • Provide the Service
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

Data may remain in backups or archives for a period of time after account cancellation.

Export functionality is not guaranteed.

10. Your Rights

Depending on your jurisdiction, you may have rights to:

  • Request access to your data
  • Request correction of inaccurate information
  • Request deletion where legally permitted

Requests may be submitted to: support@dynatraildispatch.com

We may retain certain information where required by law.

11. Children’s Privacy

The Service is intended for business use only and is not directed to individuals under 18 years of age.

12. Changes to This Policy

We may update this Privacy Policy from time to time.

Continued use of the Service after changes constitutes acceptance of the updated policy.

13. Contact Information

If you have questions regarding this Privacy Policy, contact:

support@dynatrail.com